Refund & Return Policy

Thank you for shopping with Klyras! We are committed to delivering premium quality products and ensuring a satisfying shopping experience. To maintain high standards and transparency, we have established a structured and fair policy for cancellations, returns, and exchanges.

1. Damaged, Incorrect Items, or Our Mistake

If you receive a product that is damaged during transit, different from what you ordered, or if any mistake is made from our end, we take complete responsibility to fix it.

  • Resolution: We will promptly dispatch a brand-new replacement or process a return/exchange at no additional cost to you.

  • Mandatory Requirement: To help us process your claim quickly, a clear, uncut unboxing video recorded while opening the package must be shared.

  • Timeline: Please report the issue by emailing us at klyrasindia@gmail.com within 15 days of delivery with your order details and the video proof.

2. Size Adjustments & Exchange Process (Customer's Request)

We want you to get the perfect fit! If you need a different size for the same product due to a personal preference or selection error, we offer a hassle-free exchange under the following guidelines:

  • 15-Day Damaged Item Returns: If your item arrived damaged, you have 15 days from the delivery date to request a return or exchange.

  • How to Initiate: Email your request to klyrasindia@gmail.com within the 15-day window.

  • Exchange Fee: A standard logistics, handling, and restocking fee of 350/- Rs. per item ONLY if the exchange is due to a customer's mistake or change of preference (e.g., ordering the wrong size). If the mistake is ours, this fee is completely waived.

  • Shipping & Logistics: Since we do not offer reverse pickup services currently, customers are requested to ship the item back to our warehouse. Please place the original shipping label inside the package and share the courier tracking number with us immediately after dispatch.

  • Dispatch: Once the returned item passes our quality check (must be unused, unworn, unwashed, and in original packaging) and the logistics fee (if applicable) is received, your new size will be shipped out.

  • Note: One exchange is permitted per order for the same product of equal value.

3. Credit Notes for Unavailable Sizes

In case your requested exchange size is temporarily out of stock, we don't want you to lose out! We will issue a Credit Note/Store Credit of the full product value, which will be valid and redeemable on our website for 3 days from the date of issue.

4. Cancellation Policy

We process orders quickly to ensure timely delivery. If you need to change your mind, please note our cancellation windows:

  • COD Orders: Can be canceled within 2 hours of placement by emailing us at klyrasindia@gmail.com.

  • Prepaid Orders: Once a prepaid order is confirmed, it enters immediate processing and cannot be canceled or refunded.

5. Product Variations & Sale Items

  • Color & Details: We make every effort to display product colors and textures accurately. However, minor variations (around 10-12%) may occur due to photography lighting, screen resolutions, or minor craft differences. Such variations, or material dissatisfaction, are not eligible for free exchanges.

  • Sale/Promotional Items: Products purchased during special sales, clearout events, or using specific promotional offers are considered final sales and are not eligible for exchange.

📩 Need Assistance?

Our support team is always here to guide you through your purchase or exchange. For any questions, reach out to us:

  • Email: klyrasindia@gmail.com